Privacy Policy

1. Introduction

Flexodyn Solutions Private Limited ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy is in compliance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with our services:

• Contact Information: Name, email address, phone number, company name
• Project Information: Business requirements, project specifications, budget information
• Communication Data: Messages, inquiries, and correspondence with us
• Account Information: Login credentials if you create an account
• Payment Information: Billing address, payment details (processed through secure payment gateways)

2.2 Sensitive Personal Data or Information (SPDI)

As per the IT Rules, 2011, we may collect Sensitive Personal Data or Information including:

• Financial information such as bank account or credit card details (only for payment processing)
• Passwords and security credentials

Important: We will obtain your explicit consent before collecting any SPDI. You have the right to withdraw consent at any time.

2.3 Technical Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referral sources
• Cookies: Session data, preferences, analytics information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, provide support, and send service-related notifications
• Project Management: To understand your requirements and deliver customized solutions
• Payment Processing: To process transactions and prevent fraud
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional materials (only with your consent, and you can opt-out anytime)
• Analytics: To understand user behavior and improve our website and services
• Security: To protect against unauthorized access and ensure data security

4. Legal Basis for Processing

We process your personal information based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary for fulfilling our contractual obligations
• Legal Obligation: Processing is required by Indian law
• Legitimate Interest: Processing is necessary for our legitimate business interests while respecting your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email communications
• Cloud hosting and storage
• Analytics and performance monitoring

These providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and provide choices regarding your information.

6. Data Security

We implement reasonable security practices and procedures as required under the IT Rules, 2011, including:

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it. Different types of data may have different retention periods based on legal and business requirements.

8. Your Rights and Choices

Under Indian law, you have the following rights regarding your personal information:

8.1 Access and Review

You have the right to access and review the personal information we hold about you.

8.2 Correction

You can request correction of inaccurate or incomplete information at any time.

8.3 Withdrawal of Consent

You may withdraw your consent for processing SPDI at any time. However, this may affect our ability to provide certain services.

8.4 Opt-Out

You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

8.5 Data Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (only with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9.3 Third-Party Tools

We may use third-party analytics tools (Google Analytics, reCAPTCHA) that collect data. These are subject to their respective privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries outside India for:

• Cloud hosting services
• Payment processing
• Technical support services

We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place, such as standard contractual clauses or data processing agreements.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

12. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

• Notify affected individuals without undue delay
• Report to the appropriate authorities as required by law
• Take immediate steps to mitigate harm and prevent future breaches
• Provide information about the nature of the breach and recommended protective actions

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of material changes via email or prominent website notice
• Obtain fresh consent if required for new processing activities involving SPDI

We encourage you to review this policy periodically.

15. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: